Privacy Policy
Information about how we collect, process, and protect your personal data
Last updated: 4 August 2025
Introduction
Quiksilver Lagos ("we", "us", or "our") respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website quiksilverlagos.com (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.
Information We Collect
Personal Data
We do not collect any personal data directly from you unless you voluntarily provide it to us through our contact forms, booking system, or other means of communication. When you interact with our Website, we may collect:
- Name, email address, and phone number when you contact us
- Booking details when you make a reservation
- Payment information when you make a purchase (processed securely through our payment providers)
Automatically Collected Information
When you visit our Website, we may collect certain information automatically from your device. This may include information such as your IP address, browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
Google Analytics
We use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies or other tracking technologies to help us analyze how users interact with and use our Website, compile reports on website activity, and provide other services related to website activity and usage.
The information generated by Google Analytics about your use of our Website (including your IP address) may be transmitted to and stored by Google on servers in the United States or other locations. Google may use this information for the purpose of evaluating your use of the Website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. We have enabled IP anonymization (anonymize_ip) to further protect your privacy.
You can prevent Google Analytics from recognizing you on return visits to our Website by disabling cookies on your browser or by using our cookie preferences manager accessible from the footer of our Website.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Website and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier.
Our cookies are categorized as follows:
- Necessary Cookies: Essential for the website to function properly. These cannot be disabled.
- Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
- Marketing Cookies: Used to track visitors across websites to display relevant advertisements and measure campaign effectiveness.
- Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences.
You can manage your cookie preferences at any time by clicking on "Cookie Settings" in the footer of our Website.
How We Use Your Information
We use the information we collect, including personal data, to:
- Provide, operate, and maintain our Website
- Process and fulfill your bookings and purchases
- Improve, personalize, and expand our Website
- Understand and analyze how you use our Website
- Develop new products, services, features, and functionality
- Communicate with you for customer service and to provide updates and other information relating to the Website
- Send you emails about promotions, new products, and other news (only with your consent)
Data Retention
- Bookings & customer communications: 3 years after last interaction
- Invoices & accounting data: 10 years (as required by Portuguese law)
- Server logs: 7 days
- Analytics data: 14 months
Your Rights and Choices
Under the General Data Protection Regulation (GDPR), you have the following data protection rights:
- Right to access: You can request copies of your personal data.
- Right to rectification: You can request that we correct any inaccurate information.
- Right to erasure: You can request that we erase your personal data, under certain conditions.
- Right to restrict processing: You can request that we restrict the processing of your personal data.
- Right to object to processing: You can object to our processing of your personal data.
- Right to data portability: You can request that we transfer your data to another organization.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us at hello@quiksilverlagos.com.
You also have the right to lodge a complaint with the Comissão Nacional de Proteção de Dados (CNPD), Av. D. Carlos I 134, 1200-651 Lisboa, Portugal.
Data Security
We implement appropriate security measures including TLS/SSL encryption, role-based access controls, regular backups, and firewalls to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
International Data Transfers
Your information may be transferred to and processed in countries outside the European Economic Area (EEA) where privacy laws may be less stringent. When we transfer your personal data outside the EEA, we ensure a similar degree of protection by implementing appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission.
Changes to Our Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. The current version is always available at https://quiksilverlagos.com/privacy-policy.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Quiksilver Lagos – Surf Shop & Café
Rua Luís de Camões 11, 8600-669 Lagos, Portugal
Phone: +351 917 770 011
E-mail: hello@quiksilverlagos.com